Support
Delight customers with instant responses. Live chat, ticketing, knowledge base, and AI-powered automation in one platform.
Resolve issues faster with smart routing, canned responses, and AI suggestions. Your support team gets superpowers while customers get answers in seconds.
Support that scales with you
From startup to enterprise, handle any volume without growing your team proportionally.
Live Chat Widget
Embed on any website in minutes. Customize colors, position, and behavior. Mobile-optimized out of the box.
AI-First Responses
Trained on your docs and past tickets. Resolves 60%+ of queries without human intervention. Learns from every interaction.
Smart Ticketing
Auto-categorization, priority detection, and SLA tracking. Route to the right team automatically.
Knowledge Base
SEO-optimized help center. AI suggests articles to customers. Analytics show content gaps.
Team Inbox
Unified inbox for chat, email, and social. Collision detection, internal notes, and @mentions.
Analytics & Reports
CSAT scores, response times, resolution rates. Identify top issues and agent performance.
Context at your fingertips
When a customer reaches out, you see everything: their subscription status, payment history, recent orders, and past conversations. No more asking customers to repeat themselves.
Using Lumatrx Payments or Auth? Customer data syncs automatically. Your agents can issue refunds, update subscriptions, or reset passwords without leaving the chat.
- Full customer timeline in every conversation
- One-click actions (refund, cancel, upgrade)
- Integrates with Slack, email, and SMS
- Webhook events for ticket lifecycle
Customer Context
Give your customers the support they deserve
Set up in 10 minutes. Free for up to 1,000 conversations/month.