Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, company)
• Payment information (processed by secure third-party providers)
• Communications with our support team
• Usage data and analytics

We automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Error logs and performance data

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud and security issues

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law
• Other parties with your consent

4. Data Security

We implement industry-standard security measures including encryption in transit and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes after account deletion.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Object to processing
• Data portability
• Withdraw consent

7. Cookies

We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies through your browser settings, though some features may not function properly without them.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@lumatrx.com or visit our contact page.