Refund & Cancellation Policy | Lumatrx

1. Covered Products and Services

This Refund & Cancellation Policy applies to all products and services offered by Lumatrx LLC, including but not limited to:

MatrxPay (payment processing)
Auth & KYC (authentication and identity verification)
Finance (financial management tools)
Live Support (customer support tools)
AI Generator / AI Studio (AI-powered content generation)
Voice AI (AI voice solutions)
AI Prediction (predictive analytics)
Script Marketplace (pre-built scripts and templates)
Lead Generation (lead capture and management)
Ads & Social (advertising and social media tools)
Wallet (digital wallet services)
Business in a Box (bundled product packages)

2. SaaS Subscription Services

For monthly and annual subscription plans across all Lumatrx products:

You may cancel your subscription at any time through your account dashboard or by contacting our support team.
Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for subsequent periods.
No prorated refunds will be issued for partial billing periods.
If you cancel within the first 7 days of your initial subscription and have not substantially used the service, you may request a full refund by contacting support.
Annual subscriptions may be refunded on a prorated basis within the first 30 days if you have not substantially used the service.

3. One-Time Purchases

For one-time purchases including Business in a Box packages, scripts, and templates from the Script Marketplace:

You may request a refund within 14 days of purchase if the product does not function as described.
Refund requests must include a description of the issue encountered.
Digital products that have been downloaded or deployed are eligible for refund only if they are materially defective or do not match the product description.
Custom configurations or modifications made after purchase are not eligible for refund.

4. Custom Development & Professional Services

For custom development, consulting, and professional services:

Services are billed on a milestone or hourly basis as agreed in the service contract.
Refunds are not available for completed milestones or delivered work that meets the agreed specifications.
If work has not yet commenced, you may cancel and receive a full refund of any prepaid amounts.
Partial refunds for in-progress work will be calculated based on work completed at the time of cancellation.

5. Free Trials

Some Lumatrx products offer free trial periods. During a free trial, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged at the applicable rate.

6. How to Request a Refund

To request a refund or cancellation:

Email us at billing@lumatrx.com with your account details and reason for the refund request.
Cancel directly through your account dashboard at any time.
Contact our support team via the contact page.

Refund requests are typically processed within 5-10 business days. Approved refunds will be credited to the original payment method.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes promptly and fairly. Filing a chargeback without first contacting us may result in account suspension.

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For billing or refund questions, contact us at billing@lumatrx.com or visit our contact page.

Lumatrx LLC
8 The Green, Suite A
Dover, DE 19901
United States